AppyPie

Customer Support Engineer

Managed and resolved customer tickets, ensuring prompt assistance for app setup and configuration. Escalated tickets for crucial or unresolved cases, ensuring timely resolution. Led end-to-end implementation and onboarding for new SaaS clients, aligning product configurations with business requirements. Managed client escalations and coordinated User Acceptance Testing (UAT), ensuring timely go-lives and formal sign-offs. Collaborated with cross-functional teams to troubleshoot issues related to APIs, SQL queries, and UI/UX challenges. Delivered front-end issue resolution using HTML and CSS for web and mobile app products. Configured and troubleshot third-party integrations including Firebase and Google APIs. Created knowledge base articles to improve self-service support for customers.

Jan Kalyan Shikshan Prasar Samiti

Social Media Manager & Graphic Designer

Plan, develop, and execute content strategies across social media platforms. Developed digital assets and responsive web banners using HTML/CSS. Collaborate with internal teams to promote initiatives, campaigns, and events. Monitor engagement, respond to comments/messages, and grow the online community. Analyze performance metrics and report on KPIs like reach, engagement, and growth. Design engaging visual content for social media, newsletters, campaigns, and websites (including carousels, posters, infographics, banners, etc.).

Bachelor of Computer Applications

Asian International University